When an Autodesk product is running, it communicates with the license server at regular intervals using a method known as the “heartbeat” signal. If the heartbeat signal is lost, the server tries to reconnect. If the server cannot reconnect, the user receives a license error.

If the product stops working because it has lost a connection to the server, you must shut down the product, and then restart it. Most Autodesk products give you the opportunity to save open documents before shutting down. If the problem causing the original loss of the heartbeat signal is resolved and licenses are available on the server, you can restart your Autodesk product.